High
Burner lock out neon on Potterton Statesman

Your boiler has failed to light the flame after several attempts and has shut itself down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The burner will start and should light within 20 seconds. If the flame is not established during this time the burner lock out neon will light.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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