Medium
F.13 on Vaillant ecoMAX

Your boiler has lost its connection to the hot water tank sensor, meaning it cannot tell how hot your water is and may stop providing it.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Short circuit in tank sensor | NTC defective, earth leak/short circuit in cable loom, damp plug connection

From this model's manual
Verified against the Vaillant Ecomax installation & service manual, page 49.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler can no longer communicate with the temperature sensor inside your hot water cylinder. The most common reason is that the sensor has developed an internal electrical failure or the wiring connecting it to the boiler has become loose, damaged, or damp. Because the boiler doesn't know how hot the water is, it stops heating the tank to prevent overheating.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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