Medium
C4 on Viessmann Vitodens 200-W B2HA-49

Your boiler has lost clear communication with its external heating controller or thermostat, so it may not respond properly to your heating settings, though it can often still run.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, OpenTherm extension

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 200 W B2ha 49 60 5817254 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn off the boiler at its on/off switch and at the mains supply, wait 2 minutes, then turn it back on to reset the communication.Check that the batteries in your room thermostat or controller are fresh and replace them if needed.Look at the wiring between the boiler and the room thermostat or controller, and make sure no wires are loose or damaged. Do not open the boiler casing or touch any internal gas components.If the code returns, leave the boiler on and contact a Gas Safe registered engineer to check the OpenTherm connection and controller.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like C4: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 82 fault codes on the Vitodens 200-W B2HA-49

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful