What the manual says
Manufacturer manualCommunication error, OpenTherm extension
DIY fix possible
Turn off the boiler at its on/off switch and at the mains supply, wait 2 minutes, then turn it back on to reset the communication.Check that the batteries in your room thermostat or controller are fresh and replace them if needed.Look at the wiring between the boiler and the room thermostat or controller, and make sure no wires are loose or damaged. Do not open the boiler casing or touch any internal gas components.If the code returns, leave the boiler on and contact a Gas Safe registered engineer to check the OpenTherm connection and controller.
Avoid the next call-out bill
A cover plan would handle faults like C4: no call-out fees, no surprise bills.
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Related fault codes
All 82 fault codes on the Vitodens 200-W B2HA-49
Seeing a different code? Every code this model can display, in one place.