Medium
bE on Viessmann Vitodens 200-W B2HA-60

Your boiler's control unit has lost contact with the thermostat for one of your heating zones, so that zone may not be heating properly, but your boiler itself is likely still working and this is usually a fixable connection or battery problem.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, Vitotrol remote control, heating circuit 3 (with mixer)

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 200 W B2ha 49 60 5817254 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check the batteries in the room thermostat (Vitotrol remote control) and replace them if they are low or flat.Turn the boiler off at its on/off switch, wait 30 seconds, then switch it back on to clear the error and see if it reappears.Check that the cable between the thermostat and the boiler's control unit is not loose or damaged, and that the thermostat is fitted in its base or mounted securely.If the code returns, contact a Gas Safe registered engineer to check the wiring, the mixer extension module and the thermostat.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like bE: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 82 fault codes on the Vitodens 200-W B2HA-60

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful