Medium
bd on Viessmann Vitodens 343-F WS4A

The boiler has lost contact with the room thermostat for one of its heating zones, so it may be heating that zone on a basic backup schedule instead of following your settings, but your home should still be heated.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Control mode without remote control. Cause: Communication fault, Vitotrol remote control, heating circuit M2.

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 343 F Ws4a 5592883 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check the batteries in the wireless room thermostat (Vitotrol) and replace them if they are low or flat.Move the thermostat closer to the boiler, or check it is not blocked by metal objects, and see whether the boiler reconnects.Switch the boiler off at its on/off switch and at the fused spur for about 30 seconds, then switch it back on. Check the display for the bd code again.Check the wired thermostat connection at the boiler and the thermostat is secure with the power off. Do not open the boiler casing.If the code returns, leave the boiler on and contact a Viessmann-registered engineer, as the thermostat or its wiring may need replacing or re-pairing.

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Related fault codes

All 59 fault codes on the Vitodens 343-F WS4A

Seeing a different code? Every code this model can display, in one place.

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