Medium
CE on Viessmann Vitodens 343-F WS4A

Your boiler's main controls have lost contact with an add-on part that helps run your heating, so it may not be working as it should, but this is usually fixable and is not a gas safety emergency.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Control mode - Communication fault - ext. extension

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 343 F Ws4a 5592883 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn off the boiler at its on/off switch and at the fused spur or isolator supplying it, then wait 2 minutes.Turn the power back on and wait several minutes for the boiler to restart and check its display again.Check the thermostat or controller is set correctly and that the boiler is in the right mode, then contact a Gas Safe engineer if the CE code returns. Do not open the boiler casing.

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All 59 fault codes on the Vitodens 343-F WS4A

Seeing a different code? Every code this model can display, in one place.

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