High
Fault light is on on Vokera Compact HE

Your boiler has detected a general internal error and has locked itself out for safety, meaning your heating and hot water will not work until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The appliance has detected a fault (refer to manual section 3.3)

From this model's manual
Verified against the Vokera Compact He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer detects an inconsistency in the ignition process or a failure in one of its safety sensors. The most common reasons are that the boiler is struggling to generate a spark to light the gas, or a faulty sensor is sending incorrect temperature readings to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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