High Lockout
Green LED Off, Red LED Off on Vokera Compact HE

Your boiler has no power and is completely unresponsive, meaning the heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No power, blown fuse, Internal fault

What causes this fault?

This fault occurs when the electrical supply to the boiler is interrupted or the internal components fail to distribute power. The most common reason is a blown fuse in the external wall switch or a failure within the boiler's main control board. In some cases, a power surge or a short circuit in another part of the system can cause the unit to shut down completely to prevent damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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