High
Green LED Off, Red LED On on Vokera Compact HE

Your boiler has experienced a safety lockout and has shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Internal fault (locked-out)

From this model's manual
Verified against the Compact installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler’s control board detects a safety issue or a failure to ignite, leading it to shut down the system for protection. The most common reasons include a worn ignition electrode that can no longer spark correctly or an internal electrical failure within the main circuit board. In some cases, a faulty sensor may be sending incorrect temperature readings, causing the boiler to trip its safety limit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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