High Lockout
AL26 on Vokera Mynute Vhe

Your boiler has sensed that the water returning from your radiators is too hot, which usually means the heat isn't being transferred out of the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return temperature too high flow sensor temperature).

What causes this fault?

This fault occurs when the water traveling back into the boiler is nearly as hot as the water leaving it, usually because the heat isn't being released into your rooms. The most common reasons are a pump failure that isn't moving the water fast enough, or a blockage in the system like trapped air or sludgy radiators that prevents proper circulation.

This fault is more common in autumn when heating systems are switched back on after a long summer break, as pumps often seize during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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