High
10 on Vokera Mynute Vhe

Your boiler has failed to light because it cannot detect a flame or is struggling to vent correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Check gas supply, check flue system, check polarity

Shared across the Mynute range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler attempts to start up but fails to sense a flame after several attempts. The most common reasons are a lack of gas reaching the burner, a faulty spark electrode that can't ignite the fuel, or a blockage in the chimney pipe preventing the air flow needed for combustion.

This issue can occur more frequently during a cold snap if the external gas regulator or pipework becomes affected by freezing temperatures, restricting gas flow.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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All 20 fault codes on the Mynute Vhe

Seeing a different code? Every code this model can display, in one place.

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