High Lockout
FAIL POINT C on Worcester Bosch 24/28CDi II RSF

Your boiler has lost power or has a major electrical fault, meaning it cannot provide any heating or hot water despite the fuse board appearing normal.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No red lights (Green light functioning)

What causes this fault?

This fault occurs when the boiler's internal brain loses the ability to distribute power to key components like the fan or pump. It is usually caused by a surge that has blown the internal glass fuses or a complete failure of the transformer on the main circuit board. Because the boiler cannot verify that its safety systems are powered, it shuts down entirely as a precaution.

This fault is often seen after summer thunderstorms or during winter power grid fluctuations, as electrical surges are the primary trigger for blowing the boiler's internal fuses.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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