High
E00-721 on Worcester Bosch 24/28CDi II RSF

Your boiler has detected a serious internal problem with the gas burner system, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Burner Injector – Natural Gas Stereomatic, Type 7, Rs1/8 4.95mm

From this model's manual
Verified against the Worcester Bosch 24 28cdi Ii Rsf installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects an unexpected signal from the burner, often suggesting gas is present when it shouldn't be or a sensor is malfunctioning. It is usually caused by a failing gas valve that isn't closing properly or a faulty set of electrodes failing to monitor the flame correctly. The system shuts down immediately as a safety precaution to prevent unburnt gas from building up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E00-721: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful