High
362 on Worcester Bosch Greenstar 4000

Your boiler's computer is having trouble recognising its internal configuration, which is preventing the system from starting up safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler identification module or boiler electronics faulty

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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