High
1-EA on Worcester Bosch Greenstar 8000 Life Combi

Your boiler's internal computer has identified a mismatch or issue with its software version, which prevents it from operating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Software version of the equipment electronics (main version)

Shared across the Greenstar 8000 Life range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when there is a communication failure or a data mismatch between the boiler's main control board and its memory chip, known as the code plug. It usually happens if the electronics have suffered a software corruption or if the internal components are no longer compatible with one another. Essentially, the boiler’s 'brain' no longer recognises its own operating instructions and shuts down for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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All 151 fault codes on the Greenstar 8000 Life Combi

Seeing a different code? Every code this model can display, in one place.

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