High
604 on Worcester Bosch Greenstar 8000 Life Combi

Your boiler has stopped working because its internal computer has detected a communication error with the burner control system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

System fault burner control unit

From this model's manual
Verified against the Worcester Bosch Greenstar 8000 Life Style installation & service manual, page 77.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's main control centre loses its ability to 'talk' to the components that manage the gas burner. It is typically caused by a physical break in the internal wiring or a critical failure within the printed circuit board itself, preventing the boiler from firing safely. Essentially, the boiler has shut down because its internal systems can no longer coordinate the ignition process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 604: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful