High Lockout
E9 on Worcester Bosch WR325 RSF

Your boiler has sensed it is getting too hot and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety temperature limiter has operated

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, forcing the system to shut down to prevent damage. The most common reasons are a pump failure that stops water from moving around the system or a build-up of debris causing a blockage in the heat exchanger.

This issue is more frequent during the autumn when heating is turned back on after a long summer break, as internal components like the pump can seize from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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