Baxi Platinum Heat Fault codes & diagnostics

10 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-32 kW 2013-present

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
10 High

All 10 documented codes

Tap any card for details

E20

Your boiler's internal temperature sensor has stopped communicating correctly, preventing the system from heating your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central heating NTC sensor
  • Wiring harness

Related codes

E28

Your boiler has detected a problem safely discharging exhaust gases or removing waste water, causing it to shut down for safety.

High DIY-safe £100-280

What to check first

  1. Check the external plastic condensate pipe for signs of freezing or blockage
  2. Gently pour warm water over the external pipe if it is frozen
  3. Ensure the external flue terminal on your wall is not obstructed by debris or plants
  4. Reset the boiler once by turning the selector knob to 'R' for five seconds

Parts commonly replaced

  • Flue NTC Sensor
  • Air Pressure Switch
  • Condensate Trap

Related codes

E50

Your boiler's hot water sensor has stopped working, so the system is unable to tell how hot your water is and has stopped heating it for safety.

High Engineer only £90-160

Parts commonly replaced

  • Hot water NTC sensor
  • Wiring harness

Related codes

E110

Your boiler has reached an excessively high temperature and has shut down as a safety precaution to prevent damage.

High DIY-safe £100-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure your system pressure is between 1.0 and 1.5 bar on the front gauge.
  3. Try resetting the boiler by turning the selector knob to the 'R' position for five seconds.

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • NTC Temperature sensor

Related codes

E119

Your boiler has lost water pressure and has stopped working to protect itself from damage.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (the flexible braided hose) underneath or near the boiler.
  2. Slowly open the tap or valve(s) on the loop while watching the pressure gauge.
  3. Close the tap or valve(s) tightly once the gauge reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Water pressure sensor
  • Expansion vessel

Related codes

E125

Your boiler is struggling to move water around the system properly, which is causing it to shut down to prevent overheating.

High DIY-safe £180-450

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure your system pressure is between 1.0 and 1.5 bar on the gauge
  3. Try resetting the boiler to see if the error clears

Parts commonly replaced

  • Circulation pump
  • Diverter valve
  • Main heat exchanger (flushing)

Related codes

E130

Your boiler has shut down because a sensor has detected that the exhaust gases are getting too hot or the sensor itself has failed.

High Engineer only £120-220

Parts commonly replaced

  • Flue NTC Sensor
  • Heat Exchanger cleaning
  • Wiring Harness

Related codes

E133

Your boiler is not receiving enough gas or is struggling to light the flame needed to heat your water and radiators.

High DIY-safe £100-£350

What to check first

  1. Check that your gas emergency control valve is open and any prepaid gas meter has credit.
  2. Ensure other gas appliances, like a hob, are working to confirm gas supply to the property.
  3. If it is freezing outside, check if your external condensate pipe has frozen and gently thaw it with warm water.
  4. Press the Reset button for five seconds to attempt to restart the boiler.

Parts commonly replaced

  • Gas valve
  • Spark electrode
  • Flame sensing probe
  • Printed Circuit Board (PCB)

Related codes

E160

Your boiler has detected a problem with the fan that helps clear exhaust fumes, meaning it has stopped working for safety reasons.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • Main PCB
E193

Your boiler has detected that water is not circulating correctly through the system before the burner ignites.

High DIY-safe £150-£350

What to check first

  1. Check that your system pressure is between 1.0 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Bleed your radiators to remove any trapped air pockets that may be blocking flow

Parts commonly replaced

  • Circulation pump
  • Flow temperature sensor
  • Return temperature sensor

Related codes