High Lockout
E160 on Baxi Platinum Heat

Your boiler has detected a problem with the fan that helps clear exhaust fumes, meaning it has stopped working for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan or fan wiring error

What causes this fault?

This fault occurs when the boiler's control board detects that the fan is either not spinning at the correct speed or has lost electrical communication entirely. The most common reason is an electrical failure within the fan motor itself, though it can also be caused by loose wiring or a communication error from the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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