High Lockout
E119 on Baxi Platinum Heat

Your boiler has lost water pressure and has stopped working to protect itself from damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water pressure switch error – not operated.

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe level, causing the boiler to shut down to prevent overheating. The most common reason is a small leak in the pipework or radiators, though it can also happen if you have recently bled your radiators and haven't topped the water back up.

This fault is frequent in autumn when homeowners turn their heating back on for the first time or bleed their radiators to prepare for winter.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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