High
E133 on Baxi Platinum Heat

Your boiler is not receiving enough gas or is struggling to light the flame needed to heat your water and radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Interruption Of Gas Supply or Flame Failure

From this model's manual
Verified against the Baxi Platinum Heat installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to ignite three times but fails to establish or maintain a steady flame. The most common reasons are an interruption in the gas supply, a blocked pipe, or a component inside the boiler being unable to create the spark needed to light the gas.

This fault is frequently seen during extreme cold snaps, as the external condensate pipe can freeze and back up, preventing the boiler from lighting safely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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