High
E20 on Baxi Platinum Heat

Your boiler's internal temperature sensor has stopped communicating correctly, preventing the system from heating your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Central heating NTC error

From this model's manual
Verified against the Baxi Platinum Heat installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board loses communication with the temperature sensor responsible for your radiators. This is typically caused by the internal sensor failing due to age or a loose electrical connection in the wiring harness that prevents the boiler from monitoring how hot the water is.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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