High
E193 on Baxi Platinum Heat

Your boiler has detected that water is not circulating correctly through the system before the burner ignites.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Pre-circulation error

From this model's manual
Verified against the Baxi Platinum Heat installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough before it attempts to fire up. The most common reason is a seized or failing circulation pump, though it can also be caused by air trapped in the heat exchanger or a blockage in the system pipework. Because the heat cannot be carried away from the burner, the boiler shuts down to prevent internal damage from overheating.

This error is frequently seen at the start of autumn when heating systems are turned on for the first time after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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