Ferroli Optimax HE Plus Fault codes & diagnostics

21 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural Gas 18-35 kW 2009-2017 Discontinued

The Optimax HE Plus range comes in 3 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 17 High 2 Medium

All 21 documented codes

Tap any card for details

A01

Your boiler is trying to start up but cannot successfully light the internal flame to provide heat or hot water.

High Engineer only £120-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap
  • PCB

Related codes

A02

Your boiler has detected heat or a flame inside the unit when it should be turned off, which is a significant safety precaution.

Emergency Engineer only £150-300 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Ionisation electrode
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

A03

Your boiler has detected that it is running too hot and has automatically turned itself off to prevent damage.

High Engineer only £120-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • NTC sensor
  • System pump
  • Heat exchanger

Related codes

A04

Your boiler has detected multiple issues with its internal temperature sensing or airflow, causing it to lock itself down for safety.

High Engineer only £150-300 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Temperature sensors
  • Flue fan
  • Air pressure switch
  • Printed Circuit Board

Related codes

A05

Your boiler has stopped working because it cannot detect if the fan, which is essential for safely venting exhaust gases, is spinning correctly.

High Engineer only £150-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • PCB

Related codes

A06

Your boiler has tried to light the burner several times but failed, so it has safely shut itself down to prevent a build-up of unburnt gas.

High Engineer only £150-350 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

A47

Your boiler's water pressure sensor is providing an incorrect reading, which is preventing the system from heating your water correctly.

High Engineer only £120-220 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F07

Your boiler is struggling to clear exhaust fumes properly, which means it has safely shut down to prevent the build-up of dangerous gases.

Emergency Engineer only £150-350 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue seals

Related codes

F10

Your boiler is struggling to detect if water is moving through the pipes, which prevents it from heating your home or water safely.

High Engineer only £150-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Flow sensor
  • Flow switch cable harness

Related codes

F11

Your boiler has lost the ability to accurately measure the temperature of the water coming back into the system, so it has safely shut down to prevent overheating.

High Engineer only £120-220 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

Showing 11–20 of 21
F12

Your boiler is struggling to detect the temperature of the water used for your taps and shower, meaning it cannot reliably heat your hot water.

Medium Engineer only £120-200 Shared across the Optimax HE Plus range

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

F13

Your boiler has detected a problem with the sensor that monitors the temperature of the gases leaving your flue, causing it to shut down for safety reasons.

High Engineer only £120-220 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

F14

Your boiler is not detecting the flow of water, which prevents it from starting up correctly to provide heating or hot water.

High Engineer only £120-220 Shared across the Optimax HE Plus range

Parts commonly replaced

  • DHW Flow Sensor
  • Flow Turbine

Related codes

F15

Your boiler has stopped working because the fan system that clears out exhaust gases is not operating correctly, preventing the boiler from lighting safely.

High Engineer only £150-300 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness

Related codes

F34

Your boiler has detected that the incoming electricity supply is too weak to operate the system safely.

High Engineer only £120-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Fuses
  • Wiring Harness

Related codes

F35

Your boiler is struggling because the electricity supply coming into your home is not steady or is fluctuating outside of the normal range.

High Engineer only £120-250 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F37

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150 Shared across the Optimax HE Plus range

What to check first

  1. Locate the external filling loop (a flexible silver hose connecting two pipes near the boiler).
  2. Open the valves at both ends of the hose to let mains water into the system.
  3. Monitor the boiler's pressure gauge until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close both valves tightly and remove the filling loop if required by your specific model.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

F39

Your boiler has lost its connection to the outside temperature thermometer, so it can't automatically adjust your heating based on the weather.

Medium Engineer only £120-200 Shared across the Optimax HE Plus range

Parts commonly replaced

  • External sensor unit
  • Wiring harness

Related codes

F42

Your boiler is struggling to detect the flow of water because a sensor inside the unit is providing an incorrect reading, which prevents it from safely heating your home or water.

High Engineer only £120-220 Shared across the Optimax HE Plus range

Parts commonly replaced

  • DHW flow sensor
  • Wiring harness
Low system pressure

Your boiler has stopped working because the amount of water inside your heating system has dropped too low to operate safely.

High DIY-safe £80-120 Shared across the Optimax HE Plus range

What to check first

  1. Locate the external filling loop, which is a flexible braided hose underneath the boiler.
  2. Open the valves at both ends of the hose to allow water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Ensure both valves are tightly closed and check for any visible leaks on your radiators or pipework.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge

Related codes

Showing 21–21 of 21
No burner ignition

Your boiler is currently failing to light the flame it needs to produce heat and hot water.

High Engineer only £150-300 Shared across the Optimax HE Plus range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.