Emergency
F62 on Heatline Vizo 24

Your boiler has detected an issue with its internal gas supply system and has safely shut itself down to prevent any unsafe operation.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Gas valve closure fault

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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