High Lockout
49 on Ideal Mexico Super 100FF / 125FF

Your boiler is failing to start up because the small ignition flame is not lighting properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

PILOT WILL NOT LIGHT

What causes this fault?

This fault occurs when the boiler's safety system cannot detect a steady pilot flame, preventing it from safely firing the main burner. The most common cause is a worn-out thermocouple that no longer senses heat, or a tiny blockage in the pilot injector that stops gas from reaching the ignition point.

This issue is frequently seen after a long summer break, as dust can settle in the pilot assembly or the gas valve can become stiff through lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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