High
51 on Ideal Mexico Super 100FF / 125FF

Your boiler's small pilot light has started, but the main burner is failing to ignite to provide heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

PILOT LIT BUT NO MAINS GAS

From this model's manual
Verified against the Ideal Mexico Super 100ff 125ff System 3 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler successfully lights its small pilot flame, but the main burner fails to catch light to start heating your home. This is usually caused by a blockage in the pilot injector that prevents the flame from reaching the sensor, or a mechanical failure within the gas valve that stops the main flow of fuel.

This issue often surfaces during the first cold spell of autumn when the boiler is asked to work harder after sitting idle over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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