High
50 on Ideal Mexico Super 100FF / 125FF

Your boiler is failing to keep its small starter flame lit, which prevents the main heating system from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

PILOT WILL NOT STAY LIT WHEN THE GAS CONTROL VALVE KNOB IS RELEASED

From this model's manual
Verified against the Ideal Mexico Super 100ff 125ff System 3 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's safety mechanism fails to detect a constant flame, causing it to shut off the gas supply for safety. The most common reason is a worn-out sensor called a thermocouple that can no longer signal that the pilot light is safely lit, or a slight blockage in the pilot burner preventing a strong flame. In some cases, it may also be triggered by an internal safety switch that has tripped to prevent the unit from overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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