High
Electrical Supply Fault on Potterton Performa SL HE 9 2

Your boiler is not receiving the steady electrical voltage it needs to safely fire up and run.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Lockout. Boiler requires permanent live and switched live (minimum 190V). Check for reversed polarity or fuse issues.

From this model's manual
Verified against the Potterton Performa Sl He 9 2 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer detects that the incoming electricity is too weak or unstable to power the safety components. The most common reasons are a loose connection in the wall socket wiring, a failing printed circuit board, or a wider issue with the power grid entering your home.

This fault is more common during winter or periods of extreme weather when the national grid is under heavy load, which can lead to slight drops in local voltage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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