High Lockout
Water Circulation LOCKOUT on Potterton Performa SL HE 9 2

Your boiler has switched itself off because it has detected that water is failing to move through the system correctly, causing it to overheat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Manual Lockout. Activated if flow direction is incorrect or casting thermistor exceeds 80C four times. Check system water level, pump, and bypass.

What causes this fault?

This fault occurs when water cannot travel through the boiler fast enough to carry heat away, causing the internal components to get too hot. This is usually caused by a failing pump that can no longer push the water, or a buildup of sludge and debris creating a blockage within the system.

This issue often surfaces in autumn when the heating is turned back on for the first time, as the pump can seize up after sitting idle throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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