High
neon illuminated on Potterton Performa 30 HE

Your boiler has detected a general internal fault and has locked itself out to protect the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Go to section 'A'

From this model's manual
Verified against the Potterton Performa 30 He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler fails to light or detect a flame after several attempts, leading the system to shut down for safety. The most common reasons include a worn-out ignition spark, a faulty gas valve not releasing fuel, or the main control board failing to process the start-up sequence.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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Avoid the next call-out bill

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