Potterton Promax HE Store 115 Litre Fault codes & diagnostics

21 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2006-2015 Discontinued
GC Number 41-591-76
Download the Potterton Promax HE Store 115 Litre manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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3 Emergency 14 High 3 Medium 1 Low

All 21 documented codes

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205

Your boiler has detected an internal communication or hardware failure on its main control board, meaning it has safely shut down to prevent further issues.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

215

Your boiler's built-in timer or programmer has a flat backup battery, meaning it may lose the correct time and schedule if the power goes off.

Low Engineer only £80-150

Parts commonly replaced

  • Programmer
  • Timer PCB
220

Your boiler's control panel switch is not registering properly, which means the system may not respond to your heating and hot water settings.

High Engineer only £150-250

Parts commonly replaced

  • User Interface PCB
  • Selector Switch Assembly

Related codes

231

Your boiler has detected an issue with the control knob settings or user interface connection.

Medium Engineer only £90-180

Parts commonly replaced

  • User interface control board
  • Wiring harness

Related codes

235

Your boiler is having trouble reading its internal water pressure, which usually means the system pressure is too low or the pressure gauge needs attention.

High DIY-safe £90-180

What to check first

  1. Check the boiler's pressure gauge to see if the needle has dropped below 1 bar.
  2. If the pressure is low, use the filling loop to top the system up until the needle reaches approximately 1 to 1.5 bar.
  3. Reset the boiler to see if the fault clears.

Parts commonly replaced

  • Pressure gauge
  • Pressure sensor
  • Filling loop

Related codes

402

Your boiler has safely shut down because it detected that the temperature in the exhaust flue is too high or the safety sensor has tripped.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • Flue sensor assembly
  • Main PCB

Related codes

520

Your boiler has detected an issue with the water pump that circulates heating around your home, meaning your heating and hot water may not work properly.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Pump Auto Air Vent
  • Printed Circuit Board (PCB)

Related codes

530

Your boiler has automatically shut down because the internal water temperature reached an unsafe level.

Emergency Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • PCB
  • Pump
  • NTC thermistor

Related codes

531

Your boiler has temporarily stopped working because a temperature sensor is giving incorrect readings, meaning it cannot safely regulate your hot water.

Medium Engineer only £100-£200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

535

Your boiler has stopped working because it has detected a problem with the water pressure inside the system.

High Engineer only £100-£200

Parts commonly replaced

  • Water Pressure Switch
  • Pressure Relief Valve
  • Connecting Wiring

Related codes

Showing 11–20 of 21
E20

Your boiler's temperature sensor has encountered a technical glitch, meaning the system cannot accurately monitor the heat of the water it is pumping around your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (Flow) NTC Sensor
  • Sensor Wiring Harness

Related codes

E28

Your boiler has lost the ability to measure the temperature of your hot water, which usually means it will stop providing hot water or provide it at an inconsistent temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

E50

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

High Engineer only £100-180

Parts commonly replaced

  • Flue NTC Thermistor
  • Wiring Harness
  • Main PCB

Related codes

E110

Your boiler has switched itself off because the water inside it has become too hot, which is a safety precaution to prevent damage.

High DIY-safe £90-280

What to check first

  1. Check that all radiator valves are fully open
  2. Wait 30 minutes for the system to cool down
  3. Press the 'Reset' button on the front of the boiler

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Pump
  • Thermistor

Related codes

E119

Your boiler has stopped working because the water pressure is too low for the system to run safely.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (usually a silver flexible hose) under or near the boiler.
  2. Slowly open the one or two taps/levers on the filling loop until you hear water entering.
  3. Watch the pressure gauge and close the taps once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • External filling loop
  • Expansion vessel
  • Water pressure switch

Related codes

E125

Your boiler is struggling to move water around the system effectively, causing it to overheat and shut down for safety.

High Engineer only £180-£350

Parts commonly replaced

  • Central heating pump
  • Flow/Return thermistors
  • Diverter valve

Related codes

E130

Your boiler has shut down because the exhaust gases have reached a temperature that is too high, indicating a potential blockage or a serious internal circulation issue.

Emergency Engineer only £120-350

Parts commonly replaced

  • Flue NTC Sensor
  • Main Heat Exchanger
  • Secondary Heat Exchanger

Related codes

E131

Your boiler has experienced a power cut or was switched off while it was already showing a different fault, causing it to lock itself out for safety.

High DIY-safe £0-120

What to check first

  1. Locate the selector switch on the front of the boiler
  2. Turn the switch to the 'R' (Reset) position and hold it for at least five seconds
  3. Turn the switch back to the 'On' position and wait to see if a different fault code appears

Parts commonly replaced

  • No parts usually required for E131 itself
  • Printed Circuit Board (if fault persists)

Related codes

E133

Your boiler is failing to light the gas burner, meaning it cannot provide heating or hot water until the issue is resolved.

High DIY-safe £100-£350

What to check first

  1. Check if your gas meter has credit and that the gas isolation valve is open.
  2. Try to reset the boiler by turning the selector switch to 'R' for five seconds and then back to the on position.
  3. In freezing temperatures, check if the external white plastic condensate pipe has frozen and needs thawing with warm water.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)
  • Spark Lead

Related codes

E160

Your boiler has stopped working because the fan that clears away waste gases is not spinning correctly or communicating with the control system.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Main PCB

Related codes

Showing 21–21 of 21
E193

Your boiler has detected that water is not circulating correctly through the system before the heating process starts, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Diverter Valve
  • Flow Switch

Related codes