Technical description
Flue gas thermostat exceeded
What causes this fault?
This fault occurs when the internal heat exchanger becomes blocked with debris or limescale, preventing heat from being transferred to the water effectively. As a result, excessive heat escapes through the flue system, causing the safety sensor to trip and shut down the boiler to prevent melting or fire damage. The most common reason is a lack of annual servicing, which allows buildup to restrict the airflow and heat transfer within the unit.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.