High Lockout
E11 on Remeha Avanta 18V

Your boiler has detected that water is returning much colder than it left, usually because it isn't moving through your radiators properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Delta T (Return - Flow) too large

What causes this fault?

This fault occurs when the water isn't flowing through your heating system fast enough, causing a large temperature gap between the outgoing and incoming pipes. The most common reasons are a failing internal pump that can't push the water around or a blockage in the system, such as a build-up of sludge or a closed valve. When the boiler detects this imbalance, it shuts down to prevent the heat exchanger from overheating.

This issue often comes to light during the first cold spell of autumn when the heating is turned on after being dormant all summer, as pumps are prone to seizing during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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