Emergency
FA on Worcester Bosch ZWB 7-25

Your boiler has detected that a flame is still burning inside the unit even though it should have turned off, which is a safety concern that requires an immediate professional check.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected after gas has been shut off.

From this model's manual
Verified against the Worcester Bosch Zwb 7 25 installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors continue to detect a flame even after the system has instructed the gas to stop flowing. The most common reasons are a sticking gas valve that hasn't fully closed or a faulty detection electrode that is sending a false signal back to the main control board.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like FA: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful