High
FE97 on Alpha Pro Tec 24

Your boiler's internal computer system is currently confused and cannot communicate correctly, meaning the unit will not start until it is digitally reconfigured.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler PCB configuration error. This may occur if the main PCB or display PCB is changed.

From this model's manual
Verified against the Alpha Pro Tec 24 installation & service manual, page 35.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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