Alpha Pro Tec 24 Fault codes & diagnostics

53 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW Discontinued

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Each cell = one fault code. Hover to identify.
2 Emergency 46 High 4 Medium 1 Low

All 53 documented codes

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0A1

Your boiler is failing to light the burner, meaning it cannot provide you with any heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve
0A2

Your boiler is failing to detect a flame, so it has safely shut down to prevent the release of unburnt gas.

High Engineer only £120-250

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

0A3

Your boiler has switched itself off because it has detected dangerously high temperatures, likely caused by a disruption in the flow of water circulating through your radiators.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • System filter
0A5

Your boiler has detected that the internal fan responsible for safely removing exhaust gases is not spinning at the correct speed, causing the system to stop for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
0A7

Your boiler has detected that the exhaust gases are becoming dangerously hot, so it has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Primary heat exchanger
  • Flue gas sensor
  • Pump
0A9

Your boiler has detected an electrical fault in the system that controls the gas supply, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

0A15

Your boiler's temperature sensors are giving conflicting readings, causing the system to stop operating to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

0A16

Your boiler is struggling to heat the water quickly enough, so it has stopped working to prevent itself from overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow temperature sensor
  • Central heating pump
  • Diverter valve

Related codes

0A17

Your boiler is struggling to detect the expected temperature increase in the water flowing back to it, likely due to a circulation or sensor issue.

High Engineer only £150-300

Parts commonly replaced

  • Return temperature sensor
  • Central heating pump
  • PCB

Related codes

0A18

Your boiler has detected an unusual and rapid change in water temperature, causing it to shut down for safety reasons to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC Sensor
  • Flow and return wiring harness
  • Primary Heat Exchanger

Related codes

Showing 11–20 of 53
0A21

Your boiler's central control computer has encountered an internal error and cannot communicate properly, meaning the system has shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
0A30

Your boiler is struggling to detect the flow of water because of a faulty electrical connection inside the unit, meaning it will likely refuse to heat your water.

High Engineer only £120-220

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

0A31

Your boiler has detected that a temperature reading from its internal water system is not what it expects, meaning it has safely shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Printed Circuit Board (PCB)
0A37

Your boiler is experiencing a generic system error that is not linked to a specific recognized fault, often indicating a temporary electronic hiccup.

Medium Engineer only £90-180

Parts commonly replaced

  • PCB
  • Wiring harness
0A43

Your boiler is currently unable to read the water temperature correctly because of a faulty internal sensor connection, which has caused it to stop heating your home as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness
0A44

Your boiler is struggling to accurately measure the temperature of the water returning to it, which causes it to stop operating to stay on the safe side.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness
0A80

Your boiler is having trouble communicating with its internal temperature sensors, which means it cannot accurately measure how hot the water is and has stopped working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness
0E2

Your boiler is unable to confirm that the burner has successfully lit, so it has safely shut itself down to prevent gas buildup.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • PCB

Related codes

0E8

Your boiler has detected an issue with the system that lights the flame, meaning it cannot safely ignite to produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Printed Circuit Board)

Related codes

0E13

Your boiler has locked itself for safety after too many unsuccessful restart attempts in a short period of time.

High Engineer only £100-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

Showing 21–30 of 53
0E25

Your boiler's central control computer is experiencing a critical internal failure and has stopped the system from operating to prevent further damage.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
0E32

Your boiler has detected a faulty connection in the part that measures the temperature of your hot water, which is preventing it from heating your taps correctly.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor

Related codes

0E33

Your boiler is struggling to detect the temperature of the water being heated for your taps, which means it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • DHW NTC thermistor
  • Wiring harness

Related codes

0E34

Your boiler is struggling because the electricity supply it is receiving is weaker than it should be.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
0E37

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£100

What to check first

  1. Locate the internal filling loop, which is usually a small silver braided hose or a plastic key located underneath the boiler.
  2. Open the filling valve slowly to let water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve tightly to stop the flow of water and ensure the boiler resets itself automatically.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Filling loop

Related codes

0E45

Your boiler has detected an issue with the sensor that monitors the temperature of the gases leaving your system, which is preventing it from firing up safely.

High Engineer only £120-220

Parts commonly replaced

  • Flue sensor
  • Wiring harness
0E46

Your boiler has detected that the exhaust temperature is being measured incorrectly and has shut itself down as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

0E81

Your boiler's temperature sensors are giving conflicting readings, causing the system to stop operating safely to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC flow sensor
  • NTC return sensor
  • Wiring harness
0E98

Your boiler is struggling to talk to the control system or other connected units, causing it to pause operations to prevent errors.

High Engineer only £120-250

Parts commonly replaced

  • Communication cable
  • PCB
  • Cascade controller

Related codes

0E99

Your boiler is struggling to talk to another heating unit connected to it, which is preventing the system from operating correctly.

High Engineer only £120-250

Parts commonly replaced

  • Cascade control cable
  • PCB interface module
Showing 31–40 of 53
E01

Your boiler has failed to light the flame needed to heat your water and home, so it has automatically shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E02

Your boiler has detected that it is running too hot and has automatically turned itself off to prevent any damage or danger.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • Diverter valve
  • Primary heat exchanger

Related codes

E03

Your boiler has detected an issue with the ventilation system that clears away exhaust fumes, so it has safely shut itself down to prevent any risk.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue thermostat
  • Air pressure switch
  • Venturi
  • Fan assembly

Related codes

E04

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the filling loop (a silver flexi-hose) beneath the boiler.
  2. Open the valves on the filling loop to allow cold mains water to enter the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone, ideally 1.5 bar.
  4. Close both valves tightly and remove the filling loop if required.

Parts commonly replaced

  • Water pressure switch
  • Pressure relief valve
  • Expansion vessel

Related codes

E05

Your boiler's temperature sensor is providing incorrect readings, which prevents the unit from heating your water or home safely.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

E06

Your boiler is struggling to accurately measure the temperature of the hot water it provides, which will likely result in the water being too cold or not heating up at all.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

E10

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose with one or two valves located underneath the boiler.
  2. Open the valves slowly to allow mains water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close both valves tightly immediately once the correct pressure is reached to prevent over-pressurisation.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

E12

Your boiler is struggling to accurately measure the temperature of the water inside your hot water cylinder, which means it may fail to heat your water properly.

Medium Engineer only £120-220

Parts commonly replaced

  • Cylinder NTC sensor
  • Wiring harness
E15

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped heating to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness
E16

Your boiler has stopped working because the internal component responsible for pushing exhaust gases out of your home is not operating correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 41–50 of 53
E20

Your boiler is detecting a flame inside the unit even when it shouldn't be running, which is a safety concern that prevents it from starting.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E24

Your boiler's control panel has detected that one of the buttons or switches is either stuck or not responding correctly, which is preventing the system from operating.

High Engineer only £120-220

Parts commonly replaced

  • User interface board
  • Control panel fascia
E31

Your boiler has lost its connection to the remote wall controller, meaning it cannot receive signals to adjust your heating or hot water settings.

Medium DIY-safe £90-180

What to check first

  1. Check if the batteries in your remote wall unit are flat and replace them if necessary.
  2. Ensure the display screen on the remote unit is turned on and not showing an error.
  3. Power cycle the boiler by switching it off at the mains for 30 seconds and then turning it back on to reset the connection.

Parts commonly replaced

  • Remote control unit
  • PCB (Printed Circuit Board)
  • Communication wiring harness
E37

Your boiler has detected that the electricity supply coming into your home is temporarily too low for it to operate safely, causing it to shut down to prevent damage.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Voltage regulation components

Related codes

E38

Your boiler has stopped working because the flame inside has gone out and will not stay lit.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve

Related codes

E43

Your boiler is repeatedly struggling to stay lit and has shut itself down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Ignition electrode
  • Gas valve
E77

Your boiler is struggling to pump water around your heating system correctly, which is preventing it from working as it should.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Flow Sensor
  • Diverter Valve

Related codes

E78

Your boiler is struggling to move heat from the unit into your radiators quickly enough, causing a significant temperature difference that has triggered a safety shutdown.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

FE

Your boiler is experiencing a communication error between its internal electronic parts, meaning it has stopped working to prevent further damage.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Control panel module

Related codes

FE94

Your boiler's main control panel is failing to process information correctly, which has caused it to shut down for safety.

High Engineer only £250-400

Parts commonly replaced

  • Display PCB
  • Main Control PCB
Showing 51–53 of 53
FE95

Your boiler is having trouble reading the temperature of the water flowing through your system because of a faulty connection or sensor.

High Engineer only £120-220

Parts commonly replaced

  • External flow temperature sensor
  • Wiring harness / সংযোগ
FE96

Your boiler is struggling to detect the outside temperature, so it is temporarily running on a backup setting to keep your home warm.

Low Engineer only £100-200

Parts commonly replaced

  • External temperature sensor
  • Wiring loom
FE97

Your boiler's internal computer system is currently confused and cannot communicate correctly, meaning the unit will not start until it is digitally reconfigured.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Display PCB