High Lockout
07 on Glow-worm EnergySaver Combi

Your boiler's main internal computer has developed a serious technical error and can no longer control the heating process safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

There is an internal fault in the Automatic Control Module.

What causes this fault?

This fault occurs when the boiler's central brain experiences a critical hardware failure or a memory error. The most common cause is the natural degradation of electronic components on the circuit board, which eventually prevents the unit from performing its safety checks. In some cases, electrical surges or moisture from a small internal leak can also damage these sensitive parts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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