High
24 on Glow-worm EnergySaver Combi

Your boiler's temperature sensors have been swapped during installation or maintenance, causing the system to get confused about which pipe is heating up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The heating flow thermistor and heating return thermistor are connected the wrong way round.

From this model's manual
Verified against the Glow Worm Energysaver Combi installation & service manual, page 30.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than it can be moved away, leading to a dangerous heat buildup. The most common reasons are a failed pump that isn't pushing water round or a blockage in the heat exchanger, such as a buildup of sludge or limescale. In some cases, it may simply be that the internal sensors have become faulty and are providing incorrect temperature readings to the control board.

This fault is more frequent in autumn when heating systems are first turned on after summer, as pumps can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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