High
30 on Glow-worm EnergySaver Combi

Your boiler detects a flame when it shouldn't, which is causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

There is excessive temperature difference between the flow and return thermistors OR there is a flame signal without there being a flame present.

From this model's manual
Verified against the Glow Worm Energysaver Combi installation & service manual, page 30.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensor incorrectly detects a flame after the burner has been told to switch off. This is most commonly caused by a carbon-coated or damaged sensing probe sending a false electrical signal, or a moisture-damaged control board misreading the system's status.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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