High Lockout
18 on Glow-worm EnergySaver Combi

Your boiler has sensed that the water inside is getting much too hot and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The heating flow thermistor is detecting a temperature in excess of 100°C.

What causes this fault?

This fault occurs when the water leaving the boiler reaches a dangerously high temperature, causing the system to shut down to prevent damage. The most common reasons are a pump failure that prevents water from moving through the system or a build-up of sludge and debris that blocks the main heat exchanger. It can also be caused by a faulty sensor that is incorrectly reporting the temperature to the control board.

This issue is more frequent during the first cold spell of autumn when the pump may struggle to start after being idle throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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