High Lockout
32 on Glow-worm EnergySaver Combi

Your boiler has detected a fault with the sensor that monitors water temperature returning from your radiators, preventing the system from heating up properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The heating return thermistor is short circuited.

What causes this fault?

This fault occurs when the sensor responsible for measuring the temperature of the water coming back from your radiators fails or develops an electrical fault. The most common reason is that the internal components of the sensor have degraded over time or moisture has compromised the electrical connection, causing it to send a faulty signal to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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