Low
S.21 on Glow-worm Ultracom 2 SXI

Your boiler is performing a routine check of the internal fan system before it begins the heating process.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

fan pre-run

From this model's manual
Verified against the Glow Worm Ultracom 2 Sxi installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This code appears when the boiler's control board sends a signal to the fan to spin up and clear any remaining gases from the combustion chamber. It is a standard safety procedure to ensure the system is clear and safe before the burner ignites. If the code stays on the screen for a long time, it suggests the fan is struggling to reach the required speed to allow the ignition sequence to continue.

DIY fix possible

No action is required as this is a normal status message.Wait a few moments for the boiler to complete its startup sequence.If the code stays on screen for a long time without the boiler firing, try a simple reset.

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