Low
S.96 on Glow-worm Ultracom 2 SXI

Your boiler is briefly pausing to check its temperature sensors before it starts up, which is a normal self-test process.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Return-Sensor check is running, demand (DHW or heating) is blocked

From this model's manual
Verified against the Glow Worm Ultracom 2 Sxi installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This occurs when the boiler performs a safety check to ensure the temperature sensors are reading accurately before firing up. It physically pauses operation because it has detected a slight discrepancy or is waiting for the return sensor to confirm the system state is safe to proceed. In most cases, this is a momentary software calculation rather than a mechanical failure.

DIY fix possible

Wait for a few minutes to see if the code clears automaticallyEnsure your radiator valves are open to allow water to circulateCheck if the boiler pressure is between 1.0 and 1.5 bar

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