Medium
S.32 on Glow-worm Ultracom 2 SXI

Your boiler has paused operation because its built-in frost protection has been triggered or the fan is struggling to maintain a steady speed in very cold or windy conditions.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Antifreeze active – fan speed variation too high – waiting during blocking function

From this model's manual
Verified against the Glow Worm Ultracom 2 Sxi installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that the internal temperature has dropped low enough to risk freezing, or when the fan cannot maintain a stable speed due to extreme external wind. The system enters a temporary blocking mode to protect the internal components from damage until conditions stabilise. It is often triggered when the air intake is restricted or when cold air is blowing directly back through the flue system.

This fault is most common during periods of extreme cold or high winds, particularly during the winter months.

DIY fix possible

Check that the external condensate pipe has not frozen and clear any ice if necessaryEnsure the external flue terminal is not obstructed by snow, debris, or heavy iceWait for the weather to improve as the boiler will automatically restart once temperatures rise or wind gusts subside

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