High
E432 on Navien NCB

Your boiler is struggling to detect when you turn on the hot tap, meaning it isn't heating water for your taps or shower as it should.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

DHW Flow Sensor Error

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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