High Lockout
S.13 on Vaillant ecoTEC exclusive

Your boiler is struggling to light its flame, which means you may experience intermittent issues with your heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

DHW mode: Ignition

What causes this fault?

This fault occurs when the boiler's control system attempts to start the heating process but fails to detect a stable flame through the ignition electrodes. The most common reasons are a worn-out spark probe that can no longer create a spark or a faulty gas valve that isn't delivering enough fuel to the burner.

This fault is more frequent during the first cold snap of autumn when a boiler is suddenly worked harder after sitting idle all summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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