Medium
F.13 on Vaillant ecoTEC Plus 620

Your boiler has detected an electrical fault with the sensor that monitors your hot water tank, meaning it cannot accurately tell if your water is hot enough.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Short circuit: Temperature sensor for the domestic hot water cylinder. NTC sensor defective, short circuit in the cable harness, cable/housing

From this model's manual
Verified against the Vaillant Ecotec Plus 615 installation & service manual, page 42.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical signal from your hot water tank’s temperature sensor is interrupted by a short circuit. The most common reason is that the sensor itself has failed internally or the wires connecting it to the boiler have become damaged or pinched, preventing the system from reading the water temperature.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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