High
F.89 on Vaillant ecoTEC Plus 620

Your boiler's main internal pump is not speaking correctly to the control board, preventing the system from circulating heat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Incorrectpumpdetected: Unsuitablepumpconnected,PWMplugnotpluggedinorhascome loose,multipleplugonthePCBnotpluggedincorrectly,interruptionin cableharness,electronicsdefective

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's brain loses communication with the internal pump that pushes hot water around your radiators. It is usually caused by a loose electrical connection, a damaged wiring harness, or the pump itself failing to send the correct signal back to the control board. Without this two-way communication, the boiler shuts down as a safety precaution to prevent overheating.

This fault is more common in autumn when heating systems are turned on for the first time after summer, as pump components can seize or electrical contacts can fail during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 170 fault codes on the ecoTEC Plus 620

Seeing a different code? Every code this model can display, in one place.

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