High Lockout
T.04 on Vaillant ecoTEC Plus 620

Your boiler is struggling to move heated water to your hot water cylinder, which means you may not have any hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Cyl. charging pump

What causes this fault?

This fault occurs when the boiler is unable to detect that water is being successfully moved to heat your hot water cylinder. The most common reason is that the dedicated charging pump has either seized up due to debris or suffered an electrical failure, preventing the transfer of heat. In some cases, a loose wiring connection or a faulty control board means the pump isn't receiving the signal to start.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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